BILLING FAQS
CANCELLATIONS & REFUNDS
MONTHLY DRAFT ISSUES
HAA TPAS
BILLING FORMS
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Seamless Payments, Peace of Mind
Learn about Membership Billing below.
Questions, Call us at 866-438-4274
We provide streamlined and secure payment solutions tailored to your convenience. As a valued member of HAA, you have the flexibility to choose between our bank draft (EFT) or credit card payment options. Our commitment to excellence ensures that your monthly billing experience is effortless and worry-free, allowing you to focus on what truly matters, your health and well-being. Join us in experiencing the ease and reliability of our seamless billing services.
Healthy America Insurance Agency, Inc. and H A Partners, Inc. are Third-Party Administrators (TPAs) for the Healthy America Association (HAA). We also manage the billing for the VSP Individual Vision Plan, Individual Short Term Medical Insurance plans and all non-insurance Benefit Boost Subscription plans. Below, you will find the answers to some of the frequently asked questions regarding payment and billing.
| Billing FAQ Category | FAQ Description |
|---|---|
| Bill Frequency: How Often Are You Drafted |
All billing through our TPAs draft membership dues and premiums on a monthly basis until the plan is cancelled by the member. |
| Payment Type Accepted: What payment type can I use |
We accept Bank Draft (EFT) or credit card payments. The credit cards accepted are: Amex, MasterCard, or Visa only. |
| Bill Descriptor: Identifying Text On Statement |
The bill descriptor used on your statement is UBAGAP8664384724. The number 8664384274 in the descriptor is our phone number. |
| Security Protocols: How Safe Is My Billing Information |
Our billing systems are PCI-DSS Certified with quarterly scans. We are SOC 1 & SOC 2 certified and have Firewalls & Password Protocols. |
| Recurring Drafts: When Am I Going To Be Drafted |
Effective dates with the 1st of the month bill recurring drafts on the 5th of every month (or next available business day if weekend or holiday) Effective dates with the 15th of the month bill recurring drafts on the 15th of every month (or next available business day if weekend or holiday) |
| Cancellation: What Do I need To Do to Cancel |
If you changed your mind or no longer need the plans, you can cancel easily using our quick form or call us at 866-438-4724. |
We hope this FAQ section helps answer your questions regarding payment and billing. If you need further assistance, please don't hesitate to reach out to us at 1-866-438-4274.
Cancelling your membership is a straightforward process. You have two convenient options to choose from:
We strive to make the cancellation and refund process as smooth as possible. If you have any questions or need further assistance, please do not hesitate to contact our support team. Your satisfaction is important to us, and we are here to help.
Members can cancel membership plans at any time. Membership fees and insurance premiums will continue to be drafted monthly until cancellation is confirmed.
Please be aware that plans are drafted monthly until cancellation. It is your responsibility to regularly review the transactions on your account each month and initiate cancellation when desired. Each month, we pay for the membership services and the insurance premiums for any applicable group insurance programs on your behalf, regardless of whether you use the membership services or file a claim with the group insurance programs.
If you have any questions or require assistance during the cancellation process, please do not hesitate to reach out to our customer service team. We are here to help and ensure your experience with us is satisfactory.
We want you to have complete peace of mind with your enrollment. That's way we offer a 30-Day Satisfaction Assurance Policy. If for any reason you are not completely satisfied with your enrollment, simply notify us anytime up to thirty (30) days after your Effective Date. You can cancel and receive a full refund of all dues, premiums, or fees paid. This policy ensure that you have the flexibility to evaluate the benefits and services provided without any financial pressure.
Please be aware that for any enrollment in a program or plan that provides insurance benefits or coverage, enrollment costs cannot be refunded if an insurance claim has been filed. This clause is important to consider when deciding whether to initiate a claim within the 30-day period.
Please Note: For Short Term Medical Insurance, if added to membership, only has a ten (10) day free-look period for refunds as long as no claims were filed.
If you have any questions or need further assistance regarding the 30-Day Satisfaction Assurance Policy, feel free to contact us at 866-438-4274. Our customer service team is always happy to assist you and address any concerns you may have. Your satisfaction is our top priority, and we are committed to ensuring your enrollment experience meets your expectations.
When issues such as Non-Sufficient Funds (NSF) or other drafting problems arise, we take several steps to help resolve them and maintain your membership benefits:
To avoid disruptions and the lapsing of your enrolled plans, please contact us as soon as possible if you receive a notification about a drafting issue or NSF. Call us at 866-438-4274 at your earliest convenience. Your prompt response is crucial to maintaining your coverage and benefits.
Below is a list of the Third-Party Administrators who handle the billing for membership dues and any insurance premiums (if applicable) for the Healthy America Association (HAA).
| Membership Group | Third-Party Administrator (TPA) Name | TPA Phone Number |
|---|---|---|
| Healthy America Association (HAA)* | H A Partners, Inc. or Healthy America Insurance Agency, Inc. (depending on state) | 866-438-4274 |
| Benefit Boost | H A Partners, Inc. or Healthy America Insurance Agency, Inc. (depending on state) | 866-438-4274 |
*Please note that H A Partners, Inc. and Healthy America Insurance Agency, Inc. are also the TPA's for any individual insurance plan enrolled through the Healthy America Association enrollment application like VSP Individual Vision Plan or individual short term medical insurance plans.
We offer a variety of billing forms to cater to your needs. Most forms are online forms encrypted to protect your information.
Jump to these sections:
General Billing Questions | Update Bank Information | Update Credit Card Information | or Secure Email Upload
When you have billing questions, we offer multiple ways to assist you in finding the answers you need. Here are the guidelines and options available for submitting your inquiries: General Billing Questions Form, Call us Directly, or access the Member portal to use additional forms and resources to address your billing questions. We are dedicated to providing you with the support you need.
For members who wish to change their billing method from a credit card to bank draft (EFT), or need to update their existing account information, we offer a straightforward process to ensure your billing details are current and accurate. If you have any questions or encounter any issues while changing your banking information, please do not hesitate to contact our customer service team.
For members wishing to switch their billing method from bank draft (EFT) to a credit card, or for those who need to update their existing credit card information, such as a new card number, expiration date, or CVV code, we've made the process simple and secure. If you have any questions or encounter any issues while updating your credit card information, please call our customer service team.
When submitting any attachments or any PDF forms, it is crucial to ensure your personal and financial information remains protected. We provide a secure method to upload your forms or attachments using Sharefile, our secure email upload link. If you have any questions or encounter issues while uploading your forms or attachments, please do not hesitate to contact our customer service team.
If you have any questions about billing or the plans you are enrolled, please contact us at 866-438-4274. Our customer service team is happy to assist you and provide further information to ensure you make informed decisions regarding your membership.
We value your membership and are dedicated to providing you with exceptional service and support. Thank you for choosing us as your membership provider.